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Channel of type META_INSTAGRAM. Authorization goes through Instagram OAuth, not Facebook.

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Requirements

  • An Instagram professional account (Business or Creator) — a personal account will not work
  • The account must be linked to a Meta Business Portfolio
  • Professional account messaging enabled in the Instagram settings

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Connecting

The code is the same as for any channel:
The SDK opens a window at instagram.com/oauth/authorize with these scopes: Once the user authorizes, the SDK returns code and accessToken. Forward the whole object to finish the connection.

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What is different on Instagram

Location and contact do not exist on Instagram. The platform has no such message types — the call will not work. See the capability matrix.

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Talking outside the window

Instagram does have a conversation window: 24 hours from the customer’s message, extended to 7 days if you tag the reply with the human agent tag. To talk after that there are two paths, both from Meta:
Instagram has no pre-approved templates. The Graph API message_templates edge exists only on the Page node; no Instagram node exposes it.Omni Z-API connects Instagram through Instagram Login (scopes instagram_business_basic and instagram_business_manage_messages), which maps to the IGUserForIGOnlyAPI node — no templates and no marketing tokens.
What you do have for talking after the window:
If your use case requires templates or recurring marketing messages on Instagram, the path would be connecting through Facebook Login with the account linked to a page — a different integration model, which Omni Z-API does not use today.